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Frequently Asked Questions

If you have any questions not answered below, please use our contact form here.

The Alberta Family and Social Support child Care Subsidy is available to parents who need assistance to help cover the fees for child care. Forms for the subsidy are available at www.child.gov.ab.ca. All our programs are approved for families to participate in provincially based subsidy programs.

Please note that subsidy approval is a parent/guardian responsibility and is to be applied for prior to commencing at the Program. Subsidy approval must be provided to the Program upon your child’s enrollment. Parents are required to pay any fees not covered by the Governments Subsidy Program on the 1st of the month. If the request for subsidy is denied, parents/guardians are responsible for paying the full cost of childcare fees prior to going forward. Parents/guardians are responsible for renewing their subsidy within 30 days of receiving their notice from the Government and providing this information to the Program. Failure to do so will result in responsibility of paying all childcare fees not covered while subsidy is expired.

All 1st Class school locations are open 7:00am-6:00pm Monday-Friday. We are CLOSED on stat holidays. Childcare locations have extended hours, including evenings/weekends. Please choose the location from our “Childcare” tab for specific hours of operation for each facility.

At 1st Class, our staff are our most valuable resource. We strive to hire staff who are committed to the child care profession and have long term goals to work in the sector. We pride ourselves in having a committed team of caregivers who create a stable, nurturing environment for the children in our care.

Our staff are all qualified, professional early childhood educators and have a passion for children. We pride ourselves on providing the very best child care professionals and know you will love our 1st Class team. A full staff roster will be emailed out to registered families prior to the first day of school.

Registration Fees: 1st Class has an annual registration fee of $50 and charged per family with their first months fee, this fee is non-refundable.
Our registration fee is not applied to any months payment. It is strictly an administrative fee.
Included in regular monthly tuition are PD days/non-instructional days/half days, teachers convention.
Program fees are specific to each individual location and sent with your parent package once confirmation of enrollment is sent/received.

Vacations/Illness: Full monthly fees are required irrespective of days missed for vacations, illness or statutory holidays. The monthly fee covers both actual care and the guaranteed space. Credit will not be given for any missed days.

Late Pick up Fees: All of our school programs close at 6pm, with our Childcare locations closing at 7:30. We ask that you make every effort to pick up your child(ren) before close, we understand that there might be certain situations or emergencies beyond your control, please contact your program Director as soon as you can. A late pick up fee of $1 per minute will apply every minute after 6.00pm until 7.00pm (maximum charge: $60) for the first time. Late fees for second and subsequent times will be $2 per minute after 6pm until 7.00pm (maximum charge: $120). This fee is due immediately via EFT and to maintain records, parents are required to sign a late pick up slip. If we are unable to contact you during this time, emergency contacts listed on your registration will be used to arrange a pick-up for your child/children prior to contacting social services.

1st Class will make every effort to support our families during the school closures over winter/spring break. Detailed information will be sent well in advance for families to register, or notified if the facility will be closed.
Should 1st Class remain open over spring/winter break, a separate registration is required to secure space and will include an additional fee. Summer care is based on weekly enrolment with limited spaces available at our 1st Class off site locations.