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Frequently Asked Questions
If you have any questions not answered below, please use our contact form here.
The Alberta Family and Social Support child Care Subsidy is available to parents who need assistance to help cover the fees for child care. Forms for the subsidy are available at www.child.gov.ab.ca. All our programs are approved for families to participate in provincially based subsidy programs.
Please note that subsidy approval is a parent/guardian responsibility and is to be applied for prior to commencing at the Program. Subsidy approval must be provided to the Program upon your child’s enrollment. Parents are required to pay any fees not covered by the Governments Subsidy Program on the 1st of the month. If the request for subsidy is denied, parents/guardians are responsible for paying the full cost of childcare fees prior to going forward. Parents/guardians are responsible for renewing their subsidy within 30 days of receiving their notice from the Government and providing this information to the Program. Failure to do so will result in responsibility of paying all childcare fees not covered while subsidy is expired.
Open at 7:00 am Monday to Friday and last pick up is 6:00 pm. Closed All Stat Holidays. We are open for child care during Winter break, Spring Break and Summer Camps at an alternate location (additional drop in fee for these options).
At 1st Class, our staff are our most valuable resource. We strive to hire staff who are committed to the child care profession and have long term goals to work in the sector. We pride ourselves in having a committed team of caregivers who create a stable, nurturing environment for the children in our care.
Our staff are all qualified, professional early childhood educators and have a passion for children. We pride ourselves on providing the very best child care professionals and know you will love our 1st Class team. A full staff roster will be emailed out to registered families prior to the first day of school.
Registration Fees: A Registration fee of $75.00 dollars is charged per family upon registration, the fee is non-refundable. This fee is not applied to any month’s payment, it is strictly an administrative fee.
Fee Payment: Full payment of child care fees are due on or before the first day of your child attending. Each month after, fees are due by the 1st of the month by Pre-Authorized Electronic Funds Transfers (EFT). A Pre-Authorized Electronic Funds Transfer form will be provided at your time of enrollment and is to be completed and provided to the Program.
Late Payment: Fees are processed on the 1st of each month, there will be a late fee processing charge of $7.50 for payments that are made after this date. For Returned EFT payments (NSF), you will be charged $42.50 plus your monthly fee. If we have not received your fees including the late processing fee by the 7th of the month, your child will not be allowed to attend the program until payment is received.
Vacations/Illness: Full monthly fees are required irrespective of days missed for vacations, illness or statutory holidays. The monthly fee covers both actual care and the guaranteed space. Credit will not be given for any missed days.
Late Pick up Fees: All our programs close at 6pm. We ask that you to make every effort to pick up your child before 6.00pm, we understand that certain situations or emergences, please contact your program Director as soon as you can. A late pick up fee of $1 per minute will apply every minute after 6.00pm until 7.00pm (maximum charge: $60) for the first time. Late fees for second and subsequent times will be $2 per minute after 6pm until 7.00pm (maximum charge: $120). This fee is due immediately via EFT and to maintain records, parents are required to sign a late pick up slip. If we are unable to contact you during this time, emergency contacts listed on your registration will be used to arrange a pick-up for your child/children prior to contacting social services.
Not included in regular monthly fees are Winter & Spring Breaks or summer care. Winter & Spring Breaks children can be registered for and pay daily. Summer care is offered by the week.